Latency Observed in US WEST region PROD in LMS and LXP pages

Issue Summary:
On February 23, 2026, increased latency was observed across all U.S. swimlane environments due to an issue with an internal service that depends on a third-party database service (ArangoDB). The incident affected Galaxy customers using LXP and LMS, including environments running LXP and LMS together, or LXP alone. During the affected period, users experienced slower page load times and delayed system responses.

Root Cause:
The incident was caused by a disruption in the third-party ArangoDB service used by an internal platform component. The dependency caused the internal service to experience latency, which propagated to all US swimlane environments and resulted in broader platform responsiveness degradation.

Corrective Action:
Engineering teams collaborated with the ArangoDB vendor to identify and address the service disruption. Once the vendor restored normal operation of the database service, the dependent internal services recovered and system performance returned to expected levels.

Preventive Measures:
To reduce the likelihood of a similar incident in the future, the following improvement is being implemented:

• Implement Circuit Breaker: Introducing circuit breaker within internal services to prevent dependency failures from propagating and causing broader platform latency.