Minor Issue- Analytics Plus Sync Issues - AU Region

Incident Report for EdCast by Cornerstone

Postmortem

Incident Summary and Resolution:

On November 20th, 2024, our monitoring systems detected Data Sync issues. Some clients hosted in the AU region may have experienced data inconsistencies within the Analytics Plus feature. Our engineering team immediately initiated an investigation and identified the root cause as a dependency failure related to a scheduled change. The issue was promptly addressed, and services were fully restored.

Preventive Measures and Future Steps:

To prevent similar occurrences, we are collaborating closely with our engineering teams to implement internal optimizations and enhance monitoring for scheduled jobs. Additionally, relevant development teams are introducing improvements to reduce the risk of recurrence and strengthen overall system resilience.

Posted Dec 03, 2024 - 14:07 PST

Resolved

The functional issues with Analytics Plus experienced across the AU region have been resolved. A Root Cause Analysis will be published 7-10 business days from resolution.

Posted Nov 20, 2024 - 15:25 PST

Monitoring

The functional issues with Analytics Plus experienced across the AU region have been resolved. Our teams are monitoring the issue and we will update this to resolved if no further instances of the issue

Posted Nov 20, 2024 - 13:01 PST

Investigating

The AU region is experiencing some functional issues with Analytics Plus. Clients with portals in that region may experience delays with reporting data syncs. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available

Posted Nov 20, 2024 - 10:26 PST

This incident affected: Australia (Data and Analytics).