Latency Observed in EU PROD for LMS and LXP pages

Issue Summary:
On February 24, 2026, elevated latency was observed in the EU region, resulting in degraded platform performance. During the affected period, users experienced slower response times while accessing the platform, particularly for operations within the Learning Experience Platform (LXP).

Root Cause:
The incident was caused by performance degradation in an interdependent backend service. The slowdown in this service propagated to dependent platform components, resulting in increased latency and delayed processing of LXP operations in the EU region.

Corrective Action:
As an immediate mitigation, Cloud Operations collaborated with the development team to implement temporary measures to reduce the latency impact and stabilize platform performance. Engineering teams have also prepared a permanent code fix to address the underlying issue.

Preventive Measures:
To reduce the likelihood of a similar incident in the future, the following fix is being implemented:

• Improved the service logic to better handle certain user validation scenarios, preventing unnecessary retries that previously contributed to increased latency.