The CSOD Technology Team observed the System Latency affecting LXP for GCP Asia region, which has now been resolved. The issue began on 19 Jan 8:34 pm PST and was resolved by 19 Jan 9:20 pm PST.
CSOD team have taken necessary steps to restore the system availability and had been actively monitoring the system for the past 9 days.
A fix has been implemented and all services have been restored to normal operation. We have verified system stability and are continuing to monitor performance closely. The RCA for the issue will be shared within 7 to 10 business days.
We understand the impact this outage may have caused and sincerely apologize for the disruption.
Thank you for your patience and continued trust.
Posted Jan 29, 2026 - 05:49 PST
Update
We have been monitoring since yesterday and have observed that the sites are loading as expected. We will continue to monitor to ensure sustained performance.
Posted Jan 20, 2026 - 21:38 PST
Monitoring
The performance issue with the GCP ASIA swimlane has been resolved, and the sites are now loading as expected. We are currently monitoring the environments to ensure continued stability.
Posted Jan 19, 2026 - 21:25 PST
Investigating
We are currently experiencing performance slowness on the GCP Asia Production environment. Our Operations team is actively working to restore the instance to normal performance levels.
We appreciate your time and patience.
Posted Jan 19, 2026 - 20:46 PST
This incident affected: Mumbai (GCP) (Web, API, Data and Analytics, Content Integrations).