System Latency on GCP Asia region

Incident Report for EdCast by Cornerstone

Resolved

The elevated latency issue affecting GCP Asia has been successfully resolved.

We have verified that latency metrics have returned to expected thresholds and all impacted services are now operating normally.

We will continue to monitor the system to ensure continued stability. The RCA for the issue will be shared within 7 to 10 business days.

Thank you for your patience and understanding during this incident.
Posted Jan 19, 2026 - 02:26 PST

Monitoring

The performance issue with the GCP ASIA swimlane has been resolved, and the sites are now loading as expected. We are currently monitoring the environments to ensure continued stability.
Posted Jan 18, 2026 - 22:21 PST

Identified

We are seeing an improvement in site performance. The Operations team has identified the root cause and is actively working on a fix to fully restore the instances.
Posted Jan 18, 2026 - 21:58 PST

Investigating

We are currently experiencing performance slowness on the GCP Asia Production environment. Our Operations team is actively working to restore the instance to normal performance levels.

We appreciate your time and patience.
Posted Jan 18, 2026 - 21:10 PST
This incident affected: Mumbai (GCP) (Web, API, Data and Analytics, Content Integrations).